The following includes ways to fix the WhatsApp Voice message Problem:
- Turn up the volume on your phone
If your WhatsApp messages are not playing check your phone volume.
- Restart your Phone
If your WhatsApp messages are not playing or not recording, try restarting your phone.
- Check WhatsApp Microphone Permissions
If you’re not able to record WhatsApp voice messages, check if your WhatsApp has permission to use the Microphone.
On Android: Go to Settings > Apps > WhatsApp > Permissions > Microphone (turn on) > Restart your Phone
On iPhone: Go to Settings > scroll down to WhatsApp > Microphone (turn on) > Restart your iPhone
- WhatsApp Update
Check to see if there is an update for WhatsApp available in the Play Store/App Store. You could also try uninstalling and reinstalling WhatsApp.
- Check your Proximity Sensor
If you can’t play WhatsApp messages, something might be covering the Proximity Sensor on your phone, e.g. your screen protector. The Proximity Sensor is located at the top of your phone. Google ‘proximity sensor’ for an image.
- Turn off any other Apps that use the Microphone
If you are unable to record WhatsApp voice messages, turn off any other Apps on your phone that use the Microphone.
- Clear Cache
The cache is where data is stored so that if a request for the same data is made at any point in the future, it loads it faster.
Try clearing the WhatsApp Cache, as follows:
On Android: Go to Settings > Apps > WhatsApp > Storage > Clear cache > Restart your Phone